Help and FAQ

RoomCaddie — the ultimate sim room companion. Launch your sim, run leagues, manage courses, and control the room — without ever touching Windows.

You need a PC running Windows 11, a screen RoomCaddie can fill (a projector, a TV or a monitor), and your RoomCaddie key from the purchase email. You need the internet when you first enter your key. After that, RoomCaddie works offline. When it can connect, it checks your key again and looks for a newer version once a week and on the first start after an update. If you turn on the phone remote, it needs the internet while it is on. See Install and first start.

No. Windows 10 reached the end of its support in October 2025 and RoomCaddie is built for Windows 11 only.

RoomCaddie opens on your main display unless you choose another screen under RoomCaddie opens on in Settings > Screens. Each program you open from a tile can use its own screen. Choose the screen once, and RoomCaddie moves the program there when it opens and keeps it there. Your room's theme appears behind your programs on the screens you choose under Screens with the theme. Turn on Room name and Room logo in Settings > Screens to show your room's name and logo on those screens too. See Screens.

Your room's theme hides them while RoomCaddie is open. They return when you minimize or exit RoomCaddie. To keep the Windows desktop on a screen, remove that screen under Screens with the theme in Settings > Screens, or turn off Theme on your other screens. See Screens.

No. RoomCaddie installs for your Windows user only, into your own profile, and never asks for administrator rights. See Install and first start.

Yes. RoomCaddie is new, this is normal. That warning is about how many people have downloaded the file, not about what is inside it. It is signed by Exit 2 Software LLC, the company that makes it, so your browser can check where it came from. Choose the option that keeps the file - in some browsers that button reads "Download suspicious file", next to one that deletes it. If you already chose the one that deletes it, nothing is lost: go to roomcaddie.com/download and download it again.

Yes. The setup wizard turns on Start with Windows, so RoomCaddie opens when you sign in to Windows. You can turn this off in Settings > RoomCaddie > Start with Windows.

The scan checks Steam's library list, the list of installed programs Windows keeps, your Start Menu shortcuts, the Store apps registered for your user, and GSPro's folder on every hard drive on the PC. It also looks for Infinite Tees' folder in your Downloads, Desktop and Documents folders, in Program Files, and at the top of every drive. It also checks your Windows user's app folder for Pureplay Launcher, Muni Golf Launcher and ShotForge Launcher. The scan checks names only. Nothing is sent anywhere. See The setup wizard.

One of the places it looks could not be read, so the list may be incomplete; everything it did find is real. You can add anything it missed from the editor later. If a drive is slow or can't be read, the scan skips it after about 2 seconds and names it in that line. See The setup wizard.

Yes. Leave Golf unticked and the wizard builds the rest: theater, games, music, sites, utilities. See The setup wizard.

The wizard runs once, on a fresh room. After that, everything it does is in the editor: scan again, add tiles, folders, artwork, the theme. See Tiles and the editor.

Your room name (or your own logo), your message, the tiles and folders, and a power button at the top right. Every tile is one tap. See The Home screen.

There is no lock in this version. The pencil in the corner opens the editor for anyone who taps it, and every change is saved. RoomCaddie backs up your room before every change, so you can use Settings > Backups to restore it to the way it was. A few things fall outside those backups: a course removed with Delete for good is gone, leagues keep their own 7 daily copies, and course stars, notes and tags, phone pairings and the sign-ins inside website tiles are not included.

Press the power button at the top right of the home screen, then choose Shut down, Restart, Sleep or Exit to Windows.

Press the power button at the top right of the home screen and choose Exit to Windows. RoomCaddie closes, and your PC stays on.

Most changes are saved the moment you make them. A snapshot of the room is taken before each of those changes. A new tile is saved when you give it something to launch, a new folder when you add its first tile, and a smart-home signal tile when you press Save the tile. See Backups and moving PCs.

RoomCaddie runs as your normal Windows user and starts programs as that user. Windows therefore won't let it start a program that needs administrator rights. When this happens, you see a message: "needs administrator rights, so RoomCaddie can't start it." Ask the program's maker for a version that runs without administrator rights.

First, type part of its name in the box above the list to narrow every section at once. The scan leaves out parts of Windows, installers and uninstallers on purpose. For anything else, use Browse for a program… to choose the program's file yourself.

Tiles made before RoomCaddie 1.13.0 kept only the shortcut's program, without the instructions after it. Press Change program… on that program in the tile, then pick the shortcut. The tile keeps its name and picture and now opens what a double-click on the shortcut opens. A shortcut tile starts the program in its own folder, not the shortcut's "Start in" folder, and does not use the shortcut's "Run as administrator" box. Words such as %USERPROFILE% in the instructions are passed as written.

Yes, in RoomCaddie 1.15.0 or newer. Tap the tile in the editor. On the helper's card, choose Minimized under How it opens. If your tile has a main program, choose Close it too under When GSPro closes so the helper closes when your game closes. If the helper was already open before you tapped the tile, it stays open. For details, see Tiles and the editor.

A helper that's still running can hold on to your launch monitor's sensor, so the new helper can't find it. On the helper's card, choose Close it and start fresh under If it's already open. Your next tap closes the old helper and starts a new one.

It's the program RoomCaddie watches. When it closes, the home screen returns automatically. If you tap its tile again while it's running, RoomCaddie brings it to the front instead of starting a second copy. You can use GSPro, Infinite Tees, Pureplay, Muni Golf and ShotForge as the main program. See Golf and the main program.

Yes. The scan finds Infinite Tees, and its tile starts Infinite Tees through its own Launcher.exe. You click Play yourself in Infinite Tees' small window. RoomCaddie brings the game to the front, and the home screen returns when you close the game. The phone remote and Touch Controls press Infinite Tees' keys. Courses and League work with GSPro. They don't work with Infinite Tees yet. See Golf and the main program.

Yes, RoomCaddie works with Pureplay, including the phone remote and Touch Controls. Courses and League don't work with Pureplay yet. The scan finds Pureplay, and its tile opens Pureplay Launcher, just like Pureplay's own shortcut. You press Play yourself in Pureplay Launcher. RoomCaddie brings the game to the front and returns to the home screen when you close the game. See Golf and the main program.

Yes, RoomCaddie works with Muni Golf and ShotForge, including the phone remote and Touch Controls. The scan finds both programs. Each tile opens Muni Golf Launcher or ShotForge Launcher, just like the program's own shortcut. You press Play in the launcher yourself. RoomCaddie brings the game to the front and returns to the home screen when you close the game. Keep Muni Golf's default keys, because those are the keys RoomCaddie presses. Courses and League don't work with Muni Golf or ShotForge yet. See Golf and the main program.

RoomCaddie starts any program on your PC that doesn't need administrator rights. The phone remote and Touch Controls have buttons for GSPro, Infinite Tees, Pureplay, Muni Golf and ShotForge. You return to the home screen when any of these five programs closes. Courses and League work with GSPro. See Golf and the main program.

Infinite Tees and the VTrack Toolkit both try to use the VTrack launch monitor, so RoomCaddie doesn't start Infinite Tees while the VTrack Toolkit is open. Close the VTrack Toolkit yourself, then tap the Infinite Tees tile again. RoomCaddie never closes it for you. See Troubleshooting.

Use the launch monitor's tile (VTrack, for example): it starts the monitor, and the monitor starts GSPro. That tile stays on screen until you press Ctrl+Alt+S; a second tap brings the monitor's open window forward. See Golf and the main program.

Set the tile to open Uneekor's desktop shortcut, "Uneekor Third-party Connector". One tap does what a double-click on that shortcut does. The connector starts, then it starts GSPro for you. You need RoomCaddie 1.13.0 or newer.

In the Uneekor Launcher (one time only):

1. Go to Licenses and make sure Third-party Connector says "Activated".
2. Go to Settings and tick "Create Windows Desktop and Start menu shortcuts for auto-run". The shortcut shows up on your desktop.
3. In the Third-party Software part of Settings, tick "Start third-party software automatically when Third-party Connector starts". Make sure the GSPro row points to GSPro. If it's blank, press Default, or Select to find GSPro yourself.
4. Double-click the new shortcut to test it. The connector and GSPro should both open.

In RoomCaddie:

1. Press ✎, then ＋ Add tile.
2. Give the tile a name, choose Launches a program, then press Browse for a program….
3. Pick "Uneekor Third-party Connector" on your desktop, then press Done editing.

Already have a Uneekor tile? Open the editor, press Change program… on that tile, and pick the same shortcut.

When you're done playing, press Ctrl+Alt+S to get back to RoomCaddie. It won't come back on its own, because Uneekor opened GSPro, not RoomCaddie. See Golf and the main program.

The program itself quit, usually a configuration window it wanted answered first; RoomCaddie's log notes that it ended quickly. Start the program from Windows once, answer what it asks, then the tile works.

In RoomCaddie's own file on this PC, never in GSPro's files, and they stay when a course is deleted. They are not part of backups, so a new PC starts without them. See Courses.

Not from RoomCaddie. Delete for good removes the course's folder from your PC, and backups do not include courses.

RoomCaddie never guesses a score it can't read clearly. Make sure GSPro's whole final scorecard is on the screen with nothing over it, then press the key again. See Leagues.

Yes, two ways: Add tile > Shows league standings puts a tile on Home, and a tap shows that league's standings full screen, read-only. Settings > Idle screen > League standings shows one league on the idle screen. See Leagues.

RoomCaddie keeps a copy of your leagues each day for 7 days, and restores the newest good copy by itself if the league file can't be read. Leagues are not part of Settings > Backups or a backup file. See Leagues.

Use your phone to control RoomCaddie, your PC and your golf sim programs. Scan the code on the Phone remote tile once to open the remote in your phone's browser. Start tiles, use the touchpad and keyboard in any program, and use four pages of buttons to press GSPro's keys, including Heat map. The remote stays off until you switch it on in Settings > Phone remote. See Phone remote.

No. The remote is a page in your phone's browser, such as Safari or Chrome. Add it to your home screen to open it with one tap.

Yes, while it is on. Your PC and phone both connect to the phone remote's server at relay.roomcaddie.com. Your phone can use Wi-Fi or cell data. While the remote is off, RoomCaddie never contacts that server.

The server keeps no presses, touchpad moves, clicks, taps, keys or typed text, and nothing from your room's tiles or names. Each press, tap, move, key and the text you type goes from your phone through the server to RoomCaddie. Your room's tile and folder names go the other way, from RoomCaddie through the server to your paired phones. Only RoomCaddie's answer goes back to the phone that tapped. For each paired phone, the server keeps its browser's name, such as "iPhone (Safari)", the day it paired and the day it was last used. It keeps these until you remove that phone. See the privacy policy.

Only a phone that scanned the tile's code while it was on your screen. Each code works once and lasts 2 minutes. Remove a phone in Settings > Phone remote to stop it from working.

Your phone gets its page from the phone remote's server, so it can show newer buttons than your version of RoomCaddie on your sim room PC supports. Update RoomCaddie on that PC to use the new buttons, the touchpad and the Room side.

Yes. On an iPad or tablet, the remote grows to fit the screen and has the same buttons as on your phone. When you hold it upright, the remote fills the screen from top to bottom, with a thin strip of plain green on each side. When you hold it sideways, the remote fills the screen from top to bottom in a column down the middle, with plain green on each side.

Touch Controls lets you run a round from a touchscreen at your PC while your golf program plays on the projector. It puts the program's buttons on that touchscreen. For GSPro, it brings the buttons from the phone remote's four GSPro pages, Play, Shot, View and Pad, together on one screen. It switches to the buttons for Infinite Tees, Pureplay, Muni Golf or ShotForge when you run that program. The program stays in front the whole time. Touch Controls stays off until you turn it on in Settings > Screens. See Touch Controls.

No. Touch Controls runs entirely on your PC and sends nothing anywhere. You can use it with the phone remote off and without a phone.

If you have more than one screen, Windows can send your touchscreen's taps to another screen, often the main display. To fix this once in Windows, follow the steps in "Make your taps land on your touchscreen" in Touch Controls.

No. Touch Controls always shows the same buttons in the same places for each golf program. The buttons match the program you're running: GSPro, Infinite Tees, Pureplay, Muni Golf or ShotForge.

Touch Controls presses keys in GSPro, Infinite Tees, Pureplay, Muni Golf and ShotForge. It shows the buttons for the program you're running and switches automatically when you start a different one.

Full screen, in a browser window that RoomCaddie keeps separate from your everyday browser: its own sign-ins, its own history. Press F11 to leave full screen, or Ctrl+Alt+S to come back to RoomCaddie. See Websites and streaming.

Both work: if the Store app is installed, the wizard offers the app; otherwise it offers the website. The app is usually the better picture. See Websites and streaming.

If you picked a screen for it, RoomCaddie moves it there as it opens and keeps it there. If you didn't, RoomCaddie moves it to the main display and maximizes it, except a window already filling the screen, a game with its own full-screen window, and the main golf program. See Screens.

No. RoomCaddie cannot tell when a browser window closes, so a site tile stays until you press Ctrl+Alt+S. See Websites and streaming.

The whole room, before every change you make, automatically; RoomCaddie keeps the ten most recent. A snapshot you name yourself ("Snapshot now") is kept outside that ten until you delete it. See Backups and moving PCs. Your saved looks are part of your room, so they are backed up too.

It reads every file before it changes anything: a file from a newer RoomCaddie, a file edited by hand, or a damaged one is refused with the reason, and the room you had stays exactly as it was. See Backups and moving PCs.

They are RoomCaddie's own, made or licensed for it. RoomCaddie ships no third-party logos, no box art and no streaming artwork; program and site names appear as plain text. See Pictures and the room logo.

Yes, in every snapshot and in the file you export. They never leave your PC unless you send that file somewhere. See Pictures and the room logo.

In the editor, choose from dozens of themes, pick artwork or one of your own pictures for each tile, or add your room's logo.

Yes. In the editor, press Looks… and save your everyday look. Then change your room's look for the holiday and save that look too. When the holiday is over, press Switch on your everyday look to restore your theme, your logo, where tile names sit and every tile's picture; Undo reverses the switch. What your tiles open never changes. See Tiles and the editor.

What the room shows when nobody has touched it for a while: the room name (and your logo, if you set one), your message, the clock, and optionally your own photos. Touch the screen or press a key and the tiles come back; that first touch never launches a tile. See The idle screen.

RoomCaddie says so in Settings and shows the idle screen without photos until the folder has some. See The idle screen.

Yes, through your smart home hub: RoomCaddie tells Home Assistant, or any web address, when a tile starts or ends and when the room starts, goes idle, wakes or exits, and your hub decides what to do. RoomCaddie only sends; it never controls a device itself. See Smart home.

One small message to the address you gave, and only there: the event, the tile's name, your note, the minutes it ran, the room name, the time and RoomCaddie's version. Nothing is sent until you add a connection, and nothing comes to us. See Smart home.

No. It checks roomcaddie.com for a newer version once a week and on the first start after an update. A notice on the home screen tells you when one is ready. You download and install it yourself. See Updates.

Two small requests, each time it checks for updates: the update read carries only "RoomCaddie" and its version number, and the key check carries your key and this PC's activation id (the very first one, the name you gave this PC instead). Nothing else, and nothing about what you launch. See Updates.

The name our store records for this PC's place on your key: the Windows computer name unless you change it. It is the only thing about the PC the store ever hears. See Your license key.

It depends on what the screen says. No internet: RoomCaddie tries again by itself every half minute until it gets through; every other answer, and what to do about it, is in the chapter's last table. See Your license key.

No. The backup file and the support info both have the key removed before they leave the PC, and Settings shows only its last four characters. See Your license key.

RoomCaddie locks only when our store answers that the key was refunded or disabled; no internet, or the store being down, never locks anything. If you did not ask for a refund, email support@roomcaddie.com. See Your license key.

This PC's place was removed from the key's record, here or by support at your request. "Check key again" takes a place back if one of the three is free; if all three are taken, free one first. See Your license key.

1.0 checked the key's shape on the PC and sent nothing. From 1.1 the key is checked with the store, so the first launch after the update asks for it once, with the room saved and waiting behind the screen. A key entered in 1.0 is offered for checking; leave the box empty to use it.

Yes. One key covers up to three of your own PCs. To move it, free the old PC's place in Settings > RoomCaddie > License > Deactivate this PC…, then enter your key on the new PC.

Untested means the tile has not been proven since it was made or changed. "program not found" means the program it points at is missing: open the tile and point it at the program again, or delete the tile. See Troubleshooting.

It should not. Tell support which theme you use and how many tiles are on the screen. See Troubleshooting.

RoomCaddie could not read the file: another program may have held it open, or the file may be damaged. Nothing was changed. Open Settings again in a minute; if it keeps happening, send the support info. See Troubleshooting.

It should not. If it ever does, send the support info; the log in it says what happened. See Troubleshooting.

It must be a JPG, PNG, WEBP or BMP under 20 MB, and a real image. A file with the wrong extension or a damaged one is refused with the reason. See Pictures and the room logo.

Support covers RoomCaddie itself: installation, the setup wizard, the editor, leagues, the Courses page, the phone remote, screens, smart home, how RoomCaddie behaves, backups, your key and the update check. Not the golf software, the launch monitor, Steam, streaming apps, websites, Windows or drivers; for those, support says what it can see and where to get help. See Support and refunds.

No, never. The support info was built so that support can answer without touching your PC. See Support and refunds.

Email your idea to support@roomcaddie.com.