RoomCaddie refund policy

The policy in one sentence

If you bought RoomCaddie in the last 14 days and want your money back, you get it, no questions asked.

How to ask

Reply to your purchase email (the one with your licence key and download link) and say "refund". That is all. If you cannot find that email, write to support@roomcaddie.com from the address you bought with and give the name on the order.

You do not have to say why. If you want to tell us, we read it, because it helps us make RoomCaddie better, but the refund does not depend on it.

How long you have

Fourteen days, counted from the day and time of the purchase shown on your receipt. A request sent on day 14 is inside the window.

After 14 days there is no refund. If RoomCaddie stops working for you later, write to support and we will try to fix it; that is what support is for.

What happens next

1. We confirm by email, usually within one or two business days.
2. The refund goes back to the card or payment method you paid with, through our store. The store sends it within a few days; your bank or card company may take up to ten business days to show it.
3. The full purchase price comes back. Tax charged at checkout comes back with it.

What a refund means for the software

The refund disables your key at our store. Within about a week, each PC the key was used on stops opening RoomCaddie and shows a note saying so, with the link to buy a key if you ever change your mind. Nothing else on your PC is touched. We also ask you to uninstall it.

Your room file and your backups are yours. Uninstalling leaves them where they are unless you tell the uninstaller to remove them.

One refund per purchase

A refunded key cannot be bought back at a discount and a second purchase with the same email is treated as a new purchase with its own 14 days. We reserve the right to refuse a refund to someone who buys and refunds repeatedly.

If the store refunds you first

Our store is the merchant of record and has its own buyer protections. If you asked the store or your card company for the money instead of us, the same rules apply: the refund stands, and we ask you to uninstall.

Your legal rights

Nothing here takes away rights the law gives you where you live. If your country's consumer law gives you more than this policy does, you have that too.

Who we are

RoomCaddie is made and sold by Exit 2 Software LLC, Massachusetts, USA. support@roomcaddie.com is the one place to write.